Wyniki
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Measurement of Customer Satisfaction Applied to the Farm Holiday
Maurizio Lanfranchi, Carlo Giannetto, Maria Luiza Souca
Finanse. Rynki Finansowe. Ubezpieczenia 50 (2012) s. 169-176 -
SERVQUAL - Measuring Evaluating Service Quality and Customer Satisfaction
Maurizio Lanfranchi, Carlo Giannetto, Maria Luiza Souca
Finanse. Rynki Finansowe. Ubezpieczenia 50 (2012) s. 177-186 -
Perceived Service Quality and Customer Satisfaction in Romanian Rural Pensions : A Pilot Study
Maurizio Lanfranchi, Carlo Giannetto, Maria Luiza Souca
Finanse. Rynki Finansowe. Ubezpieczenia 62 (2013) s. 145-154